2jili Privacy Policy

1. Who We Are

2jili Casino ("2jili," "we," "us," or "our") is an online casino and sports betting platform operated under a license for online gambling in the Philippines. Our website is accessible at https://2jili.cam. We are committed to providing a secure, fair, and responsible gaming environment for Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and every corner of the archipelago.

This Privacy Policy governs the collection, processing, storage, and sharing of personal data from all users who visit or register an account on 2jili. By accessing our platform, you acknowledge that you have read, understood, and agreed to the practices described herein.

2. Information We Collect

In order to provide our services effectively, 2jili collects several categories of personal data. We only collect information that is necessary, relevant, and proportionate to the purposes described in this policy.

2.1 Information You Provide Directly

• Account Registration Data: Full name, date of birth (to verify you are 21 years or older), email address, mobile number, residential address, and chosen username.
• Identity Verification (KYC) Documents: Government-issued identification such as a Philippine National ID, SSS card, passport, driver's license, or UMID for mandatory Know Your Customer (KYC) compliance.
• Financial Information: GCash or Maya mobile wallet numbers, BPI or BDO bank account details, UnionBank information, or USDT wallet addresses used for deposits and withdrawals. We do not store full card numbers or sensitive account credentials.
• Communication Records: Messages sent to our 24/7 customer support team via live chat or email.

2.2 Information Collected Automatically

• Technical Data: IP address, device type, browser type and version, operating system, screen resolution, and language settings.
• Usage Data: Pages visited, games played, bet amounts, session duration, login timestamps, and navigation patterns within the platform.
• Geolocation Data: Approximate location derived from your IP address to comply with jurisdictional restrictions on online gambling.
• Cookie and Tracking Data: As detailed in Section 6 of this policy.

2.3 Information from Third Parties

• Identity and fraud verification data from licensed KYC and AML service providers.
• Payment verification data from our payment processing partners, including GCash and Maya confirmation signals.
• Responsible gaming data from self-exclusion registries where applicable under Philippine regulations.

3. How We Use Your Information

2jili processes your personal data on the following legal bases: the performance of a contract with you, compliance with our legal obligations, legitimate interests in operating a safe gaming environment, and — where required — your explicit consent.

Specifically, we use your information to:

• Create, manage, and maintain your 2jili account and verify your identity and age (21+).
• Process deposits and withdrawals via GCash, Maya, BPI, BDO, UnionBank, and USDT.
• Deliver the games, bonuses, promotions, and VIP rewards you are entitled to.
• Detect and prevent fraud, money laundering, and unauthorized account access in accordance with Anti-Money Laundering (AML) regulations applicable in the Philippines.
• Respond to customer support inquiries and resolve disputes.
• Send transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.
• Send promotional offers, newsletters, and bonus notifications where you have opted in to receive such communications.
• Comply with PAGCOR licensing requirements, court orders, and other applicable Philippine laws and regulations.
• Analyze platform usage to improve game selection, user experience, and overall service quality.
• Support responsible gaming measures including self-exclusion, deposit limits, and activity monitoring.

4. Data Sharing and Disclosure

2jili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal information only under the following limited circumstances:

4.1 Service Providers

We engage trusted third-party vendors — including payment processors, KYC providers, cloud hosting services, customer support platforms, and analytics tools — who process data strictly on our behalf and under contractual data processing agreements.

4.2 Regulatory and Legal Requirements

We may disclose your information to regulatory authorities including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC) of the Philippines, or law enforcement agencies when required by law, court order, or legitimate legal process.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a successor entity, provided that the successor agrees to honor this Privacy Policy or provides you with equivalent protections.

4.4 Consent-Based Sharing

We will share your data with any additional parties only when we have your explicit consent to do so.

5. Data Security Measures

The security of your personal data is a top priority at 2jili. We implement industry-standard and beyond-standard technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and 2jili servers is encrypted using TLS 1.2/1.3 (HTTPS). Sensitive data at rest is encrypted using AES-256 standards.
• Access Controls: Internal access to personal data is strictly limited to authorized personnel on a need-to-know basis. All employees undergo privacy and security training.
• Two-Factor Authentication (2FA): Available for all player accounts to provide an additional layer of login security.
• Firewalls and Intrusion Detection: Our systems are protected by advanced firewall configurations and monitored 24/7 for suspicious activity.
• Regular Security Audits: We conduct periodic penetration tests and security assessments to identify and remediate vulnerabilities.
• Payment Security: Financial transactions are processed through PCI-DSS compliant payment gateways.

While we take every reasonable precaution, no digital system can guarantee 100% security. We encourage you to keep your account credentials confidential and to notify us immediately if you suspect unauthorized access to your account.

6. Cookies and Tracking Technologies

2jili uses cookies and similar tracking technologies to enhance your user experience, maintain your logged-in session, and understand how players interact with our platform. The categories of cookies we use include:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies and security tokens. You cannot opt out of these while using 2jili.
• Functional Cookies: Store your preferences such as language settings, preferred game categories, and last-visited lobby section.
• Analytical Cookies: Help us understand traffic patterns, most-played games, and session behavior using privacy-conscious analytics tools. Data is aggregated and not linked to individual players.
• Marketing Cookies: Used only where you have consented, to show relevant promotional content both on-site and through our partner networks.

You can manage cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of the platform.

7. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by 2jili:

• Right to Be Informed: To know how your personal data is being collected and processed.
• Right to Access: To obtain a copy of your personal data that we hold.
• Right to Rectification: To have inaccurate or incomplete personal data corrected.
• Right to Erasure (Right to be Forgotten): To request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: To object to the processing of your data for direct marketing or other non-essential purposes.
• Right to Data Portability: To receive your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, to withdraw it at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: To file a complaint with the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph if you believe your data rights have been violated.

To exercise any of these rights, contact our Data Privacy Officer at [email protected]. We will respond to verified requests within 15 business days in accordance with NPC guidelines.

8. Data Retention

2jili retains personal data for as long as your account is active and for as long as necessary to fulfill the purposes described in this policy. Specific retention periods are as follows:

• Account Data: Retained for the duration of your active account and for a minimum of 5 years after account closure, as required by Philippine AML regulations.
• Transaction Records: Retained for a minimum of 5 years in compliance with AMLC and PAGCOR reporting requirements.
• KYC Documents: Retained for the period required by applicable gaming and financial regulations, typically 5 to 7 years.
• Customer Support Communications: Retained for up to 3 years from the date of last interaction.
• Marketing Preferences: Retained until you withdraw consent or opt out.

Upon expiration of the applicable retention period, personal data is securely deleted or anonymized.

9. Age Restriction and Minors

If we discover or are notified that a user under the age of 21 has registered an account, we will immediately suspend and delete that account along with all associated personal data. If you are a parent or guardian and believe your child has registered with 2jili, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

2jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or operational needs. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our platform for a reasonable period after the change takes effect.
• Send an email notification to registered players if the changes materially affect how we process your personal data.

Your continued use of 2jili after any changes to this policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed.

11. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact the 2jili Data Privacy Officer:

• Email: [email protected]
• Support Hours: 24/7 Customer Support
• Platform: https://2jili.cam

You also have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have not been respected.